The Australian Consumer Law provides Consumers with a number of protections and Consumer Guarantees that cannot be excluded, restricted or modified. These Terms, and in particular the fare rules, refund and limitations of liability provisions set out in these Terms, are therefore subject to, and will not apply to the extent that they exclude, restrict or modify such protections and any Consumer Guarantees applicable to Consumers. These Consumer Guarantees provide Consumers with a basic, guaranteed level of protection for services that they acquire from us, including: (i) a guarantee as to due care and skill, (ii) a guarantee as to fitness for a particular purpose; and (iii) a guarantee as to reasonable time for supply. If we fail to live up to any of these Consumer Guarantees for a relevant service we provide, you may be entitled to a remedy under the Australian Consumer Law. If the breach of the Consumer Guarantees cannot be remedied or amounts to major failure, you are entitled to a refund or other remedies under the Australian Consumer Law. You may also be entitled to compensation for reasonably foreseeable losses caused by the failure. A major failure occurs when a reasonable consumer would not have purchased the services had they known about the extent of the failure or where the service is substantially unfit for purpose and cannot be fixed within a reasonable time. The carriage of any Passenger on our vessels, and any related goods or services that we may provide to a Passenger in respect of such carriage, are subject to these Terms and Conditions of Carriage (“Terms”) and any other terms set out on the Passenger’s Booking Confirmation. These Terms and any other terms set out on the Passenger’s Booking Confirmation comprise the entire agreement between us and the Passenger and, subject to the Australian Consumer Law, no other Terms and Conditions, where oral or written, will apply. We are not a common carrier and reserve the right to refuse to deal with any person or to carry any Baggage without giving any reason. You agree to observe any written or oral direction that we give to you in respect of your travel on our Coach.
A ticket is a confirmed reservation issued by Myroo Group Pty Ltd (herein after called “the company”) and accepted by the passenger subject to the following terms and conditions.
Adult means a person aged 15 years or above.
Agent or Partner means a corporation or business with which Myroo Group has a direct relationship and who makes bookings with Myroo Group [on behalf of other persons (who do not make direct individual bookings with Myroo).
Assistance Animal means an animal that has been trained by an accredited organisation to provide assistance to a person with a disability.
Australian Consumer Law means Schedule 2 of the Competition and Consumer Act 2010 (Cth)
Authorised Agent means an authorised reseller of QuickCoast’s products such as Tickets or Packages.
Baggage means any item that a Passenger brings on our vessel or coaches, including but not limited to any items stored in storage bins and any item of Standard Baggage and Non-Standard Baggage including any Hand Baggage
Booking means both the reservation and details which we or one of our Authorised Agents have entered in our system relating to a journey to be made by a Passenger.
Booking Confirmation means any Ticket, Travel Package, Experience or Accommodation Bookings issued by us or one of our Authorised Agents to a Passenger containing details of the Booking, including an E-Ticket.
Checked Baggage & Cargo means the items identified in clause 14.16 & 14.17 of these Terms
Child means a child aged between 3 years and 14 years (inclusive)
Coach means any passenger coach/taxi/hire car vehicle including those operated by one of our 3 rd party operators confirmed on a ticket or reservation issued by Myroo Group Pty Ltd.
Consumer has the meaning given to it in the Australian Consumer Law
Consumer Guarantee means any statutory guarantee provided to Consumers under Division 1 of Part 3-2 of the Australian Consumer Law
Dunk Island Reef Adventures means a QuickCoast cruise and other 3rd party bookings to Dunk Island inclusively.
Event of Force Majeure means any circumstances beyond our reasonable control including but not limited to war, acts of terror, inclement weather, hurricanes, cyclones, severe storms or weather, hail, strikes, lockouts or raw material shortages (including shortages of fuel)
Experience means any activities not directly pertaining to ferry travel, operated by third party service providers.
Q-Dollars means the virtual currency owned by Myroo Group Pty Ltd.
Q-Wallet means the virtual portal where Q-Dollars are accumulated and held for redemption for named passengers on products we offer or onboard purchases. Not transferable to other peoples or passengers.
Hand Baggage means all items of carry-on baggage that are carried aboard our vessel or a coach by a Passenger as identified in clause 14.15, including, limited to clothing, books, magazines, electrical equipment and components, cash, credit cards, art works, passports, jewellery, antiques and valuable items. We take no responsibility for your hand luggage.
Infant means a child aged 2 years and under
Locals Discount must be booked 72 hours in advance. Tickets are changeable with a $25 administration cost up until 24 hours prior to departure. Less than 24 hours prior to departure all tickets are final. Tickets can only be booked directly on our website www.dunkislandreefadventures.com
Myroo Group means Myroo Group Pty Ltd ACN 651 816 063
Non-Included Extra Baggage means the items identified in clause 14.15, 14.16 & 14.17 of these Terms
Package means a holiday itinerary of 2 days or more arranged and operated in full or part by Myroo Group Pty Ltd. Often, we work in collaboration with 3rd party transport, water sports, and/or hospitality companies to complete package. 3rd party operators take responsibility for their own services and actions.
Passenger means any person with a Booking who is to be carried or who is carried on a Coach, except members of our staff or crew.
Reef Levy Comprising of Environment Management Charge $8.00 / Port $3.83 / $8.17 admin per person. *$20 “Reef Levy” is not included on reef adventures and to be paid for upon boarding our vehicles in Cairns or Mission Beach
1. General Terms and Conditions
Company Myroo Group Pty Ltd.
P.O. Box 303, Mission Beach,
QLD 4852
Phone: +61 (0) 493 101 030
Email: [email protected]
www.dunkislandreefadventures.com
2. Cancellation, delays or alteration of cruise
Cancellation or Alteration by You
Dunk Island Reef Adventures
Standard Fares Tickets are fully refundable when cancelled more than 24 hours prior to the departure time. Tickets cancelled less than 24 hours prior to departure are fully non-refundable however are changeable with an administration fee of AUD$25 per person. Tickets are not transferable and valid for a maximum 365 days.
Saver Fares are our cheapest day tickets from Mission Beach or Cairns. Tickets must be booked 72 hours in advance. Tickets are changeable with a $25 administration cost up until 24 hours prior to departure. All tickets are final 24 hours or less prior to departure all tickets are final. Tickets are not transferable and valid for a maximum 365 days.
Delay or cancellation by Us
We are committed to getting you to your destination on time, however, sometimes bad weather, technical problems, operational and other issues can cause cruise delays and cancellations. Your safety is always our ferry and coaches are priority and while we will try our best to provide our service in accordance with the estimated departure and arrival time of your ferry or coach. Ferry and coach services are not guaranteed.
We are committed to providing you with the highest levels of customer service including by looking after you if things don’t go as planned. We will provide you with assistance as set out below in the event of a delay or cancellation. Depending on the circumstances, this may include a refund and/or other compensation.
You may also have a statutory right to a remedy (including a refund and/or compensation) under the Australian Consumer Law. In Australia, the Australian Consumer Law contains consumer guarantees which provide consumers with a basic, guaranteed level of protection for goods and services that they acquire.
If a delay or cancellation occurs within 72 hours of the scheduled departure time, we will re-book you on the next available cruise which is acceptable to you, without charge. Alternatively, you may be entitled to a refund (further information set out below).
We may delay your cruise up to 2 hours of departure time with no compensation due.
Once a departure is delayed more than 2 hours then depending on the type of service you have booked:
Full refund of that sector of package plus any directly affected components – – or we can book you on the next available/suitable service with $25 Q-Dollars per passenger.
1. Itineraries are not guaranteed.
Many factors may affect Our ability to provide any particular itinerary. These include weather, operational difficulties, civil unrest, government direction or other unforeseen circumstances. We agree to use reasonable endeavours to provide a cruise in accordance with our published schedules and itineraries. However, We do not guarantee itineraries and they do not form part of your contract with us. If we are unable to operate in accordance with our published itinerary, we may in some circumstances certainly offer you reasonable assistance.
2. Changes within our control
Where a significant change is made to the islands in your itinerary prior to departure and this is due to a circumstance within our control, for example for operational or commercial requirements You will have the choice of:
For the purposes of this clause, ‘significant change’ means a change to the city of departure or disembarkation, or a considerable change.
Changes outside our control after departure
If it is necessary to change the itinerary due to safety, maritime law, severe weather, to protect human life or health or other factors outside our control, we will attempt to offer a revised itinerary as close as possible to the original itinerary. We will not provide any compensation in connection with the revised itinerary unless Consumer Laws require otherwise. In this case a full credit of the price you paid for the cruise will be offered in the form of Q-Dollars and placed in a Q-Wallet for future use for the clients.
3. Travel Insurance
Comprehensive Travel Insurance strongly advised to all clients for potential reimbursement of any losses of money paid out to possible voluntary or unforeseen cancellations on your part.
4. Cancellation
On very rare occasions, services can be subject to the effect of weather or unforeseen circumstances. Should a cruise not operate for any reason passengers will be offered an alternative day or a full refund authorised.
5. Walking, Swimming & Snorkelling
Ferry-X and Coach-X transport to public areas namely (but not exclusively) Council areas, National Parks and/or Commonwealth Islands. Self-Guided walking, swimming, and snorkelling (or any other activity) are at your own risk. Certain medical conditions and medications may preclude some people from certain activities. Please use caution and inform our crew of any medical conditions.
6. Pricing
All prices are firm once paid in full. With deposit only bookings Myroo Group reserves the right to increase prices up to 10% on the agreed total price when due to any legitimate reason (for example, (but not limited to) fuel prices)
7. Bookings & Payment
Online— Upon receipt of your reservation request, we will contact you to confirm availability and arrange payment details, if you chose the option to pay on your day of travel. We will provide you with a printable confirmation voucher via email, detailing your date of travel, pick up points, costs, and any other relevant information.
Fields marked with * on the Reservation form must be completed before choosing “Make a Booking”. We will advise you of specific reservation Terms and Conditions at the time of requesting a reservation. All costs shown are in Australian Dollars, or as otherwise indicated, and include GST (Goods and Services Tax).
8. When do you make payment?
When booking online at www.dunkislandreefadventures.com you have the option to pay by credit card to secure your booking with an instant confirmation of reservation/ticket. Day Adventures should be made at least 24 hours in advance. Coastal Xpeditions require enormous preparation and should be made at least 1 week prior where possible. In both cases reservations should be made as far as possible in advance to avoid any disappointment.
9. What if the weather is bad and I prefer not to travel?
Dunk Island Reef Adventures only departs port when conditions are deemed safe to operate. We take all necessary precautions to ensure safety of QuickCoast, passengers and crew. Providing we have availability you are welcome to voluntarily change your dates pending availability. Or, in the worst-case scenario, cancel with full refund to all passengers.
10. Can you change dates?
Yes. There is sometimes a charge on discounted tickets. Within 24 hours all tickets are non-refundable. Discounted tickets are not changeable within 24 hours and standard fares are changeable with a $25 admin charge per person.
11. Quotations
All quotations provided are subject to availability of services quoted and are not guaranteed until the booking is confirmed with the required payment(s) received on time.
12. Terms and Conditions of using our website.
The material on this internet site is made available for the purpose of providing access to current information and is not provided as professional advice.
Before relying on the material, users should obtain appropriate professional advice relevant to their circumstances to evaluate its accuracy, currency, completeness, and relevance for their purposes.
Some material on this internet site may include or summarise views, standards, or recommendations of third parties. The inclusion of such material is not an endorsement by us of that material and not an indication of our commitment to any course of action.
Links provided to other internet sites are provided for the user’s convenience and do not constitute endorsement of the information at those sites. We accept no responsibility for material contained in any site that is linked to our internet site.
Passengers with disabilities should email us for assistance with accessible jetties and safe dis-embarkment. We will assist and advise you directly of your options. Please be advised that accessible jetties are not available at some locations such as Dunk island Jetty on most tides.
13. Conditions of Carriage
A ticket is issued by Dunk Island Reef Adventures who is owned and operated by Myroo Group Pty Ltd (herein after called “the company”) and accepted by the passenger subject to the following terms and conditions:
1. The ticket entitles the passenger to transportation as indicated on the face hereof (hereinafter called ‘the service’) subject to the terms and conditions hereinafter appearing.
2. The company reserves the right to cancel or vary the service in any way whatsoever without any liability to the passenger.
3. Your ticket is not transferable and must be presented to the company to enable the passenger to travel on the service. Voluntary changes are permitted up until 24 hours prior to travel – charges may apply, see your ticket or full conditions.
4. Reef Passenger fees to be paid upon boarding- Reef Levy $20 per person – Environment Management Charge $8.00 / Port $3.83 / $8.17 admin per person. These fees are not included in ticket price, to be paid in Cairns or Mission Beach.
5. The company is not a common carrier and reserves the right at its own discretion to refuse to carry any passenger or goods without assigning any reason.
6. The company accepts no responsibility for loss, damage or injury to luggage or loss, damage or injury to the passenger arising out of or in any way incidental or connected to the service or the accommodation of the passenger or the transfer of any luggage between the vehicle and/or the vessel and/or any place of accommodation by events which are beyond our control, or which are not preventable by reasonable diligence on our part.
7. The passenger shall comply with the instructions of the company’s crew and agents concerning all matters connected with the service and shall comply with any notice exhibited on the vessel.
8. The passenger whilst on the vessel shall not consume any intoxicating beverage unless it has been supplied to him/her on board by servants of the company.
9. The company shall not be liable for any loss, damage or injury which may arise or be alleged to arise in the event of the cancellation of the service or the abandonment of the service during the course thereof (should the company or any of its servants or agents in their absolute discretion decide that such abandonment is necessary) or of any deviation or delay in the service arising from any cause whatsoever. In any such event the company shall not be liable in any way for the cost of any accommodation or for any alternative means of travel which may arise and any additional expense so arising shall be the sole liability and responsibility of the passenger.
10. The company reserves the right, in the event of a ticket or booking being cancelled by the passenger, to charge cancellation fees in accordance with the company’s current scale of refunds.
11. This contract is subject to and shall be construed in accordance with the laws of the State of Queensland and the passenger agrees to submit to the non-exclusive jurisdiction of the Courts of the State.
12. These conditions of carriage shall be read and construed subject to the Competition and Consumer Act 2010 (Commonwealth) and any amending legislation.
13. No condition of carriage other than set out in this ticket will be recognized. This contract may only be varied by agreement in writing between the company and the passenger. Note: Verbal promises by booking agents or clerks are not binding on the company and will not be recognized by the company.
14. Where a licensed bar exists on our vessels in Queensland. Drink in moderation and only consume alcohol which we supply to you on the vessel. No BYO is allowed onboard the vessel on scheduled services.
15. Parking at Clump Point or elsewhere is at passenger’s own risk.
16. Luggage Allowance per ticket type:
17. Accompanied Checked-In Cargo: Suitcases/Trekking Backpacks/Eskys (Chill Boxes):
18. Trollies maximum width is 50 cm – wider trollies will not be accepted for voyage. No refund or compensation for goods refused passage.
19. Larger Cargo – pricing and availability by application directly to QuickCoast Cruises.
20. Boarding closes 10 minutes prior to our advertised departure – be organised, be prompt.
21. General public pets are not permitted on vessel. Government certified assistance dogs are allowed only with at least 72 hours written consent by emailing “Service Dog Request” to urgent [email protected]
22. QuickCoast is a no smoking vessel – No smoking in any part of the vessel, including the toilets or out on deck. Persons found smoking will be banned from future passage and personally liable for any damage caused.
23. Valid in-date Government photo ID to be carried by all peoples boarding and shown when asked. Our company reserves the right to refuse boarding to any person without a valid government photo ID without compensation or refund.
24. We reserve the right to take all steps which are reasonably necessary to ensure the safety of our employees and guests on board our vessels and coaches. If in the opinion of our crew you have not complied with your obligations as stated in these Conditions of travel we may take steps which include any one or more of the following: (a) move you to another seat, or another part of the vessel; (b) remove you from the vessel; (c) report you to the relevant authorities; (d) refuse you from travelling on Myroo Group Transport services, for any duration of time we believe is appropriate.
25. Dangerous Goods are not permitted to be carried on-board such as (but not limited to) explosives, volatile spirits, corrosives, any easily ignitable article. Where a passenger is unsure, they are required to declare the item/s before boarding. We reserve the right to inspect all cargo/luggage and deny carriage if deemed unsafe with no compensation.
26. The passenger indemnifies the company for any loss and damage caused by or arising from the carriage of the passenger’s goods.