Planning your trip to Dunk Island should be simple and stress-free. To help, we’ve put together answers to the most common questions about our QuickCoast ferry services, Cairns and Mission Beach day trips, reef adventures and tours.
Here you’ll find everything you need to know — from cancellation and refund policies, luggage allowances and reef levies, to details about bad weather rescheduling, accessibility, pets, and itinerary changes.
Our FAQ is designed to give you quick, clear information so you can book with confidence and focus on enjoying your Dunk Island adventure. If you don’t see your question answered below, our team is just a call or email away.
Standard Fares: Fully refundable if cancelled more than 24 hours before departure. Within 24 hours, non-refundable but changeable with a $25 admin fee.
Saver Fares: Cheapest tickets, must be booked 72 hours in advance. Changeable up until 24 hours prior with $25 fee. Within 24 hours, all sales are final.
Tickets are valid for 365 days and are not transferable.
If services are delayed due to weather, technical or operational reasons;
You will be re-booked on the next available cruise at no additional charge.
If delayed for more than 2 hours, you may request a full refund for the service.
If services are cancelled due to weather, technical or operational reasons;
You will be re-booked on the next available cruise at no additional charge or offered a full refund.
Refund and Remedies are also available under Australia Consumer Law.
If you choose to cancel due to weather conditions and wish to travel on a different day you will be offered the first available equivalent cruise and have to pay a AU$25 amendment fee per person.
If you choose to cancel due to weather conditions and not travel on an alternate day, normal cancellation conditions apply.
Yes, we strongly recommend comprehensive travel insurance to cover voluntary cancellations, medical conditions, or unforeseen events.
Yes. A Reef Levy of $20 per person applies, payable on boarding in Cairns or Mission Beach.
This includes:
$8.00 Environmental Management Charge
$3.83 Port Fee
$8.17 Admin Fee
Hand baggage: Clothing, books, electronics, passports, jewellery, etc. (carried at your own risk – no liability for loss/damage).
Checked baggage & cargo: Suitcases, trekking backpacks, eskys (must meet size/weight restrictions – details on request).
Trolleys: Max width 50cm. Oversized trolleys will not be accepted.
Large cargo: By prior application only.
Dangerous goods (explosives, corrosives, flammables) are strictly prohibited.
General pets are not allowed.
Certified assistance animals are permitted with 72 hours’ prior written request by emailing [email protected].
No smoking anywhere on the vessel, including toilets and decks.
Alcohol may only be consumed if purchased onboard. BYO alcohol is not permitted.
All passengers must carry a valid government-issued photo ID. Boarding may be refused without it.
Yes. Locals Discounts must be booked at least 72 hours in advance and are subject to the same cancellation/change fees as Saver Fares.
Boarding closes 10 minutes prior to departure. Passengers who miss boarding are not entitled to refunds. Please arrive early.
Some jetties, including Dunk Island Jetty at certain tides, are not fully accessible.
Please email us in advance for assistance with accessible jetties, embarkation, and safety requirements.
Yes – but these are self-guided and undertaken at your own risk.
Please inform crew of any medical conditions before participating.
Itineraries may change due to weather, safety, or operational reasons.
If changed within our control, you may accept the new itinerary, rebook, or cancel for a refund.
If changed outside our control (e.g. storms, maritime law), we will provide an alternative itinerary but no compensation is offered for unused services unless required by law.
